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Performance measurement at Great Persons, Inc. [electronic resource] : an application of the balanced scorecard / William Bowlin

Author:
Bowlin, William
Published:
London : SAGE Publications Ltd., 2017.
Physical Description:
1 online resource : illustrations
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Summary:
This case provides students with a real-world, hands-on experience in developing a balanced scorecard. It is different from other balanced scorecard cases in that it takes place in a charitable not-for-profit environment. Unlike a business, profit is not the primary objective of this organization's existence. Great Persons, Inc.'s primary reason for existing is to provide services to disabled individuals. Profits or finances are a supporting objective as opposed to an end objective. Another interesting aspect of this case is the organization's approach to developing the balanced scorecard perspectives and critical success factors (CSFs). The perspectives were identified after the CSFs were identified and aggregated into like groups by the development team.
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ISBN:
9781526426796 (ebook)
Note:
Originally Published In Bowlin, W. (2013). Performance measurement at Great Persons, Inc.: An application of the balanced scorecard. IMA Education Case Journal, 6(1), Article 2.
View MARC record | catkey: 31196825