This case study examines the implementation of a new performance management system designed specifically for support staff at a school in the United Kingdom. This is the first part of a three part case about Southwood School and implementation of its new performance management system. Three documents comprise part one of the case-an instructor's manual, a student workbook and a PowerPoint presentation.
Originally Published in: Robson, F. L. (2009). Southwood School - A Case Study: Performance Management Systems. Alexandria, VA: Society for Human Resource Management.