Introduction : a new approach to justice -- Justice in crisis : why change is necessary -- What are problem-solving courts? -- Problem-solving courts in action : community courts in New York and Oregon -- "I didn't go to law school to monitor urine" : judges and problem-solving courts -- Success stories -- Effectiveness : do problem-solving courts work? -- Fairness : what impact do problem-solving courts have on individual rights? -- Conclusion : the future of problem-solving justice.