Montecasino [electronic resource] : a bluprint for success / Stephanie Townsend & Conrad Viedge

Author: Townsend, Stephanie
Published: [London] : SAGE, 2016.
Physical Description: 1 online resource : illustrations (black and white, and colour).
Additional Creators: Viedge, Conrad

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Summary

In May 2012, Rob Collins, MD of Tsogo Sun Gaming, one of the major players in the South African casino industry, reflected on the success of its star performer, Montecasino. Its success could - at least in part - be attributed to the fact that Montecasino had managed to establish a service-oriented culture that supported the strategy of the casino complex. Collins thought back on all that they had done to build the culture, and wondered what the most important things were that they had done to bring about success.

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Electronic books

ISBN

9781473960671 (ebook)

Note

Originally Published in: Townsend, S. & Viedge, C. (2012). Montecasino: A Bluprint for Success.WBS-2012-2. Johannesburg: The Case Centre, Wits Business School.

View MARC record | catkey: 31509007