Patient no longer : why healthcare must deliver the care experience that consumers want and expect / Ryan Donohue, Stephen K. Klasko

Author:: Donohue, Ryan
Published:: Chicago, IL : Health Administration Press, [2021]
Physical Description:: 1 online resource
Additional Creators:: Klasko, Stephen K.

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Series:

HAP/ACHE management series

Contents:

How We Got Here : A Brief History of Patient-Centered Care -- The Evolution of Patient-Centered Care and Medical Progress -- The Rise of the Healthcare Consumer -- Building a Consumer-Provider Relationship -- Organization, Culture, and Leadership -- Defining a Conceptual Framework : The Dimensions of Patient-Centered Care -- Best Practices : Case Studies of Dimensions in Action -- Consumer-Centric Leadership -- Internal Talent Needs -- Removing Barriers -- Nonpreferred and Preferred Future

Summary:

"This book discusses the compelling reasons consumer-centric healthcare is so crucial and how healthcare leaders can work to build health systems focused on it"--

Subject(s):

ISBN:

9781640551848 electronic book
1640551840 electronic book
9781640551831 electronic book
1640551832 electronic book
9781640551824 electronic book
1640551824 electronic book

Bibliography Note:

Includes bibliographical references and index

View MARC record | catkey: 32531345