This case presents a scenario of a foreign couple who have travelled to the United States for vacation purposes and dines at an American casual-dining restaurant located on International Drive, in Orlando. The case aims to generate discussions about how restaurants in Orlando can accommodate tourist's wants, needs, expectations and perceptions.
Originally Published InMurphy, K., & Khan, M. (2014). Cultural dimensions in a restaurant setting. Journal of Hospitality & Tourism Cases, 3(3), 21-27.