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Studying the restaurant tipping dilemma [electronic resource] : the triangular structure of tipping stakeholders / Abdallah Elshaer, Emad Abdel-Aal, Asmaa Marzouk

Author
Elshaer, Abdallah M.
Published
London : International CHRIE, 2018.
Physical Description
1 online resource : illustrations
Additional Creators
Abdel-Aal, Emad and Marzouk, Asmaa M.
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Summary
It is customary for consumers to leave voluntary sums of money (tips) for the service workers. This paper tries to investigate the different perceptions and positions that are being experienced by tipping practices' stakeholders (Customers, Employers, and Servers) during the entire process. The findings showed that tipping practices shaped the stakeholders in three different positions; 1) The control position was for the customer, 2) This has weaken the servers' side and put them in the beg position, while, 3) The management enjoy the vantage position. Also the discussion ends by demonstrating the tipping opponents' views briefly.
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ISBN
9781529717631 (ebook)
Note
Originally Published InAbdallah, E., Abdel-Aal, E., & Marzouk, A. (2018). Studying the restaurant tipping dilemma: The triangular structure of tipping stakeholders. Journal of Hospitality & Tourism Cases, 7(2), 17-30.
Bibliography Note
Includes bibliographical references and index.
View MARC record | catkey: 32891197