Language of business -- Sentences -- Commas and semicolons -- Verbs -- Subject-verb agreement -- Punctuation, other marks -- Pronouns -- Adjectives and adverbs -- Capitals and abbreviations -- Prepositions and conjunctions -- Plurals and possessives -- Number expression -- Compound words -- Word confusions -- Spelling -- Pretest answer key -- Appendices: Correspondence formats; Sample report in business style; Sample report in APA and MLA styles; Citation styles -- Glossary.