%0 Generic %A Melchior, Daniel C., %C Hoboken, N.J. : %D c2008. %I Wiley, %@ 9780470146637 (cloth) %@ 047014663X (cloth) %T Shared services a manager's journey / %U http://SK8ES4MC2L.search.serialssolutions.com/?sid=sersol&SS_jc=TC0000309410&title=Shared%20services%20%3A%20a%20manager%27s%20journey