Freedom from command & control : rethinking management for lean service / John Seddon
- Seddon, John
- Additional Titles:
- Freedom from command and control
- New York : Productivity Press, 
- Copyright Date:
- Physical Description:
- xviii, 238 pages : illustrations ; 24 cm
- Once upon a time in manufacturing -- The customer service center as a system -- Redefining the purpose, measures, and method of work -- Better measures, better thinking -- The 'break-fix' archetype -- Learning to see, learning to lead -- Customers--people who can pull you away from the competition -- Do these hold water? -- Watch out for the toolheads.
- 1563273276 (alk. paper)
- Bibliography Note:
- Includes bibliographical references (page 231) and index.
View MARC record | catkey: 3560128