E-service intelligence : methodologies, technologies and applications / Jie Lu, Da Ruan, Guangquan Zhang (eds.).

Additional Titles: E service intelligence and Electronic service intelligence
Published: Berlin ; New York : Springer, [2007]
Copyright Date: ©2007
Physical Description: ix, 711 pages : illustrations ; 24 cm.
Additional Creators: Lu, Jie, 1957-, Ruan, Da., and Zhang, Guangquan, 1954-