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Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven

Author
Niven, Paul R.
Published
Hoboken, N.J. : J. Wiley & Sons, [2008]
Copyright Date
©2008
Edition
2nd ed.
Physical Description
1 online resource (xvii, 365 pages) : illustrations
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Series
Language Note
English.
Contents
Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success.
Summary
"The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century nonprofit and public organizations."--Chapter Two. The emphasis today on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes that consistently progress toward.
Subject(s)
Genre(s)
ISBN
9781119197287 (electronic bk.)
1119197287 (electronic bk.)
9780470327982 (electronic bk.)
0470327987 (electronic bk.)
9781118045268
1118045262
6611381724
9786611381721
0470180021 (Cloth)
9780470180020 (cloth ; alk. paper)
1281381721 (electronic bk.)
9781281381729 (electronic bk.)
Digital File Characteristics
text file
Bibliography Note
Includes bibliographical references and index.
Copyright Note
Copyright © John Wiley and Sons 2008
Copyright © John Wiley & Sons 2008
View MARC record | catkey: 37415293