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Management lessons from Mayo Clinic : inside one of the world's most admired service organizations / Leonard L. Berry, Kent D. Seltman

Author
Berry, Leonard L., 1942-
Published
New York : McGraw-Hill, [2008]
Copyright Date
©2008
Physical Description
1 online resource
Additional Creators
Seltman, Kent D.
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Series
Contents
Cover -- Contents -- Acknowledgments -- Chapter 1 The 100-Year Brand -- Chapter 2 Preserving a Patient-First Legacy -- Chapter 3 Practicing Team Medicine -- Chapter 4 Practicing Destination Medicine -- Chapter 5 Partnering for Leadership -- Chapter 6 Hiring for Valuesand Talent -- Chapter 7 Orchestrating the Clues of Quality -- Chapter 8 Creating, Extending, and Protecting the Brand -- Chapter 9 Investing in Tomorrows Organization -- Chapter 10 Realizing Human Potential -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Z.
Summary
This is the first inside look at one of the world's most admired organizations, and the management practices that have made it great. With annual earnings exceeding $6 billion, the Mayo Clinic isn't just one of the world's most successful health care faci.
Subject(s)
Genre(s)
ISBN
9780071590747 (electronic bk.)
0071590749 (electronic bk.)
9780071590730
0071590730
6611731806 (electronic bk.)
9786611731809
9780071621533 (pbk.)
0071621539 (pbk.)
Note
Title from PDF title page (viewed Aug. 14, 2008).
Bibliography Note
Includes bibliographical references and index.
View MARC record | catkey: 37415495