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The business of IT : how to improve service and lower costs / Robert Ryan and Tim Raducha-Grace

Author
Ryan, Robert
Published
Upper Saddle River, N.J : IBM Press, [2010]
Copyright Date
©2010
Physical Description
1 online resource (xxiv, 292 pages) : illustrations
Additional Creators
Raducha-Grace, Tim
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Contents
Improve service and lower costs -- Adopting standardized processes : ITIL V3 -- ITIL V3 service lifecycle : improving business performance -- IT financial management : the business of it -- IT business cases : realizing IT value -- IT performance management : defining success -- IT alignment to the business : enabling customer outcomes -- Success stories : improve service and lower costs -- Going forward.
Subject(s)
Genre(s)
ISBN
9780137000616 (print)
0137000618 (print)
0137041888 (electronic bk.)
9780137041886 (electronic bk.)
0137041926 (electronic bk. ; Adobe Digital Editions)
9780137041923 (electronic bk. ; Adobe Digital Editions)
013704190X (electronic bk. ; Adobe Digital Editions)
9780137041909 (electronic bk. ; Adobe Digital Editions)
Bibliography Note
Includes bibliographical references and index.
Original Version
Original version xxiv, 292 p. : ill. ; 23 cm.
View MARC record | catkey: 37418457