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101 tough conversations to have with employees : a manager's guide to addressing performance, conduct, and discipline challenges / Paul Falcone

Author
Falcone, Paul
Additional Titles
One hundred and one tough conversations to have with employees and One hundred one tough conversations to have with employees
Published
New York : American Management Association, ©2009.
Physical Description
1 online resource
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Language Note
English.
Contents
Introduction. The Rules of Engagement -- pt. I. Uncomfortable Workplace Situations -- 1. Common Managerial and Supervisory Discussions -- 2. Individual Appearance and Uncomfortable Workplace Dilemmas -- 3. Cultural and Religious Differences -- pt. II. Poor Work Habits and Job Performance Concerns -- 4. Performance Transgressions -- 5. Policy and Procedure Violations -- 6. Excessive Absenteeism and Tardiness -- 7. Lack of Requisite Skills -- pt. III. Inappropriate Workplace Behavior and Conduct -- 8. Sexually Offensive Behavior -- 9. Substandard Communication Skills -- 10. Personal Style Issues -- 11. Leadership Style Challenges and Career Management Obstacles -- pt. IV. Corporate Actions -- 12. Corporate (Intentional) Actions -- 11. Corporate ("No Fault") Actions -- 14. Summary Offenses (Immediate Discharge) -- 15. Special Circumstances.
Summary
Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues ... these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. 101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping them sidestep potential awkwardness and meet issues head-on. This practical, solution-oriented book walks readers through some of the most common--as well as the most serious--employee problems they are likely to e.
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Genre(s)
ISBN
9780814413494 ebook
0814413498
081441348X pbk
9780814413487 pbk
1621983196
9781621983194
1282091263
9781282091269
9786612091261
6612091266
Note
Includes index.
View MARC record | catkey: 37419335