1. Voice channel -- 2. Video channel -- 3. Written channels -- 4. Online communities channels -- 5. Users' stories.
Summary
Teaches you about the things you need to know to navigate seemingly endless choices of social media and virtual communication tools in order to stay relevant in a sea of competition. From videoconferencing, instant messaging, and webinars to LinkedIn, Facebook, and Twitter, this title explains how and when to use each platform.