IT maintenance : applied project management / Michael F. Malinowski

Author:: Malinowski, Michael F.
Additional Titles:: Information technology maintenance
Published:: Vienna, VA : Management Concepts, [2007]
Copyright Date:: ©2007
Physical Description:: 1 online resource (xvii, 255 pages) : illustrations

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Contents:

pt. 1. Initiating processes -- ch. 1. Introduction -- ch. 2. Project management versus IT system maintenance -- ch. 3. Outsourcing : the new challenge -- pt. 2. Planning processes -- ch. 4. Scope of maintenance -- ch. 5. Service level agreement -- ch. 6. Service breakdown structure -- ch. 7. Cost estimate -- ch. 8. Transition planning -- ch. 9. Documentation -- pt. 3. Executing processes -- ch. 10. Team management -- ch. 11. Work tracking -- ch. 12. Customer care -- ch. 13. Incidents, defects, and enhancements -- ch. 14. Testing -- pt. 4. Controlling processes -- ch. 15. Metrics--overall control -- ch. 16. Configuration management -- ch. 17. Cost control -- ch. 18. Communication and beyond -- ch. 19. Risk management -- pt. 5. Assessing and closing processes -- ch. 20. Peer reviews and formal audits -- ch. 21. Customer survey -- ch. 22. Annual closeout.

Subject(s):

ISBN:

9781461917212 (electronic bk.)
1461917212 (electronic bk.)
9781523096022
1523096020
9781567262070
1567262074

Bibliography Note:

Includes bibliographical references (page 246) and index.

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