Applying knowledge management : techniques for building corporate memories / Ian Watson
- Author
- Watson, Ian, 1960-
- Published
- San Francisco : Morgan Kaufmann, [2003]
- Copyright Date
- ©2003
- Physical Description
- 1 online resource (xviii, 252 pages) : illustrations
Access Online
- Contents
- Knowledge management and organizational memory -- Understanding case-based reasoning -- Managing product quality : total recall at National Semiconductor -- Developing expertise : color matching at General Electric Plastics -- Improving process design : knowledge sharing in aluminum foundries -- Benchmarking best practice : internal financial control at Deloitte Touche -- Information retrieval : intelligent online product selection for Analog Devices -- Distributed sales support : Web-based engineering at Western Air -- Personalizing information services : intelligent digital TV at Changing Worlds -- Lessons learned.
- Subject(s)
- Genre(s)
- ISBN
- 9780080499277
0080499279
9781558607606
1558607609 - Bibliography Note
- Includes bibliographical references and index.
View MARC record | catkey: 37427400