Actions for The mediation process : practical strategies for resolving conflict

Email RIS file
Bookmark
Report an Issue

The mediation process : practical strategies for resolving conflict / Christopher W. Moore

Author
Moore, Christopher W., 1947-
Published
San Francisco : Jossey-Bass & Pfeiffer Imprints, Wiley, 2014.
Copyright Date
©2014
Edition
4th edition.
Physical Description
1 online resource
Access Online

Availability

I Want It
I Want It

Finding items...

Language Note
English.
Contents
Approaches for managing and resolving disputes and conflicts -- The mediation process : mediator roles, functions, approaches, and procedures -- The practice of mediation -- Conflict analysis : understanding the causes of conflicts and opportunities for collaboration -- Negotiation and conflict resolution -- The mediation process : an overview -- Making initial contacts with disputing parties -- Collecting and analyzing background information -- Designing a plan for mediation -- Beginning mediation -- Presenting parties' initial perspectives and developing an agenda -- Educating about issues, needs, and interests and framing problems to be resolved -- Generating options and problem solving -- Evaluating and refining options for understandings and agreements -- Reaching understandings and agreements and achieving closure -- Implementing and monitoring understandings and agreements -- Strategies for responding to special situations -- Strategies for multiparty mediation -- Toward an excellent practice for mediation.
Summary
"This is the fourth edition of one of the seminal works in the field of mediation and conflict resolution. The book is practical blend of theory, research, and practice with a useful "how to" approach to resolving disputes at various stages of development and resolution. Its case studies present a range of successful applications of mediation (interpersonal, child custody and divorce, commercial, business, organizational, public policy, environmental, intercultural and international) and strategies for intervention. The book is written for both beginning and experienced practitioners."--
Subject(s)
Other Subject(s)
Genre(s)
ISBN
9781118419748 (electronic bk.)
111841974X (electronic bk.)
9781118421529 (electronic bk.)
1118421523 (electronic bk.)
9781306638548 (MyiLibrary)
1306638542
9781118304303 (pbk.)
1118304306
Digital File Characteristics
text file
Bibliography Note
Includes bibliographical references and index.
Copyright Note
Copyright © Jossey-Bass
View MARC record | catkey: 37432033