Actions for IT service management best practices : using IBM SmartCloud control desk

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IT service management best practices : using IBM SmartCloud control desk / Bo Batty [and others].

Additional Titles
Information technology service management best practices using International Business Machines SmartCloud control desk
Published
Poughkeepsie, NY : IMB Corp., International Technical Support Organization, 2013.
Edition
1st ed.
Physical Description
1 online resource (1 volume) : illustrations
Additional Creators
Batty, Bo. and International Business Machines Corporation. International Technical Support Organization
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