Transforming teams : tips for improving collaboration and building trust / Claudia St. John

Author:: St. John, Claudia
Additional Titles:: Tips for improving collaboration and building trust
Published:: Boca Raton, FL : CRC Press, [2016]
Copyright Date:: ©2016
Physical Description:: 1 online resource (xvi, 218 pages) : illustrations

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Contents:

1. Eliza's Bad Monday at HDS Tech -- 2. Golden Nuggets -- 3. Bedtime with Badger and Coyote -- 4. Quiet Kirby -- 5. The Stories We Tell -- 6. Dear Old School Days -- 7. The Communication Preferences of Homo sapiens -- 8. The Language of DISC -- 9. Sales vs. Customer Service -- 10. The Only One You Can Change Is You -- 11. Dave's Critical Conversations -- 12. Feedback for Claire -- 13. Lunch with Karen -- 14. It's All about Trust -- 15. Making Promises -- 16. Managing Promises -- 17. Unpacking Baggage and Restoring Trust -- 18. Actions vs. Intentions -- 19. Components of Collaboration -- 20. What Eliza Knows -- Resources for Managers: Components of Collaboration -- The Importance of Behavioral Style -- The Language of Trust -- Making and Managing Promises -- Critical Conversations -- The Badger and Coyote Bring It All Home -- Eliza's Golden Nuggets for Managers.

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Genre(s):

Electronic books

ISBN:

9781498721493 (electronic bk.)
1498721494 (electronic bk.)
9781498777506
1498777503
9781498721479
1498721478

Bibliography Note:

Includes bibliographical references.

View MARC record | catkey: 37439615