Leading the unleadable : how to manage mavericks, cynics, divas and other difficult people / Alan Willett
- Willett, Alan
- New York, NY : AMACOM, 
- Physical Description:
- 1 online resource
- Part 1. The call to exceptional leadership. The leadership crisis point ; Accept the call of exceptional leadership ; The mindset to lead the unleadable -- part 2. The leader in action: spotting trouble, dealing with trouble. Fine-tune your radar for trouble ; Take action: transforming the troublesome ; Follow through: a bridge to enduring improvement ; Decision time: remove or improve? -- part 3. The leader in action: preventing trouble. The need for mountains ; Set expectations of excellence ; Expecting excellence every day ; Exceptional starts lead to exceptional results -- part 4. Leading leaders. Lead leaders: growing proven ability ; Leader, lead thyself: exceptional self-leadership ; Closing notes on transforming the troublesome to the tremendous.
- Difficult people are the worst part of a manager's job. Willett teaches you a straight forward process that gently, yet effectively, improves behaviors by revealing a core truth: most people actually want to contribute results, not cause headaches. What sets great managers apart is how they turn their problem players into productive team players.
- 9780814437612 (ebook)
- Digital File Characteristics:
- text file
- Includes index.
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