Social media storms : empowering leadership beyond crisis management / Pernille Rydén, Muhammad Ismail Hossain, Efthymia Kottika, and Vatroslav Škare

Author: Rydén, Pernille, 1969-
Published: Abingdon, Oxon ; New York, NY : Routledge, 2022.
Copyright Date: ©2022
Physical Description: 1 online resource (xii, 159 pages) : illustrations
Additional Creators: Hossain, Muhammad Ismail, 1979- and Kottika, Efthymia, 1982-

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Taylor & Francis: ezaccess.libraries.psu.edu

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Summary

"This fascinating new book explores the benefits and dynamics of social media storms and identifies the possible opportunities that they present for further engagement with customers. It provides actionable managerial advice on planning for, measuring and navigating social media storms in an innovative way. Based on a sound theoretical background and illustrated by vivid real-life examples and case studies throughout every chapter, this book combines thorough explanations of the elements of business decision-making, market interaction, consumer psychology, branding, and business communication. In comparison to the existing literature, the book departs from the classical, but insufficient, crisis communication management approaches to suggest novel frameworks and tools for empowering businesses, consumers and broader societies in the digital age. Social Media Storms: Empowering Leadership Beyond Crisis Management provides advanced undergraduate and postgraduate digital marketing, marketing communications, strategy and crisis management students with a comprehensive understanding of the social media storm phenomenon and helps marketing and communications professionals to leverage the opportunities that social media storms are bringing"--

Subject(s)

ISBN

9780367853297 electronic book
0367853299 electronic book
9781000432763 electronic book
1000432769 electronic book
9781000432725 electronic book
1000432726 electronic book
9780367425302 hardcover
9780367425272 paperback

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