Got good governance? -- The board policies manual: your essential guide -- Planning and packing: committing to the BPM -- Confronting the roadblocks -- The BPM development process -- BPM Part 1: introduction and administration -- BPM Part 2: organizational essentials -- BPM Part 3: board structure and process -- BPM Part 4: board-CEO/staff relationships -- BPM part 5: executive parameters -- Are we there yet? the end of the beginning -- The roadmap taken: four case histories.