Importance of a visible leader / Will Whitehorn -- Setting the right tone at the top / Sir Michael Rake -- Leadership 24/7 / Ken Freeman -- Front line is the bottom line / Julia Cleverdon -- Be a servant leader / William Pollard -- Head gardener / Lord Sharman -- Listing at all levels / Dawn Airey -- Leadership is not a popularity contest / Sanjiv Ahuja -- Use emotion sparingly / David Michels -- Humble boss / Lord MacLaurin -- Leader is shaped by his team / Warren Bennis -- CEO sets the tone / Domenico De Sole -- If you're going to lead, trust your judgment / Howard Lester -- Having the courage of your convictions / Amelia Fawcett.