Discussing the undiscussable : a guide to overcoming defensive routines in the workplace / William R. Noonan ; foreword by Chris Argyris
- Author
- Noonan, William R., 1953-
- Published
- San Francisco : Jossey-Bass/Wiley, [2007]
- Copyright Date
- ©2007
- Edition
- 1st ed.
- Physical Description
- xiii, 268 pages : illustrations ; 24 cm + 1 DVD-ROM (4 3/4 in.).
- Series
- Contents
- Foreword / by Chris Argyris -- Acknowledgments -- About the author -- Defining defensive routines -- Framing the issue: the work of Chris Argyris -- The foundational skill set -- Mark, Brenda, you, and me: bringing defensive routines about and keeping them in place -- Conditions of threat and embarrassment: fix it now or fix it later, scene one: the bad news -- Being in control: fix it now or fix it later, scene two: the word gets out -- Bypass tactics and covering up: fix it now or fix it later, scene three: being nice -- Discussing the undiscussable -- Strategic interventions: interviews and mapping -- The de-escalation: fix it now or fix it later: Mark and Brenda reflect -- Engaging differences -- Key thought enablers -- Staying on the path of learning -- Mistakes, continuous learning, and progress -- Helping those who teach, learn -- Conclusion -- Appendix A: Mapping templates -- Appendix B: Strategies for case study groups -- Bibliography -- Index.
- Subject(s)
- ISBN
- 9780787986322 (pbk.)
0787986321 (pbk.) - Bibliography Note
- Includes bibliographical references (pages 247-249) and index.
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