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Managing public dismay and saving the image of the Four Seasons Bali [electronic resource] : the case of the karma cleansing ceremony / Jasper Bosma, Johan Bouwer, Rob van Ginneken

Author
Bosma, Jasper
Published
London : NeilsonJournals Publishing, 2018.
Physical Description
1 online resource
Additional Creators
Bouwer, Johan and Ginneken, Rob van
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Summary
This case describes an ethical dilemma faced by the Four Seasons Resort Bali at Sayan in September 2015. The resort had hosted a ceremony which appeared to be, on pictures posted on social media, the wedding of a homosexual couple. A local uproar ensued, and several stakeholders, including the local government, considered the event an outrage - same-sex marriage being illegal in the country - and the sales executive faced criminal charges of blasphemy, as the use of Hindu symbols was considered offensive. The case should make students reflect on the nature of several moral dilemmas that emerged in this specific hospitality context, and ask themselves questions like "who is responsible for the dismay? Has the dilemma been solved adequately? And, more generally, how should international companies deal with such matters?".
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ISBN
9781529733112 (ebook)
Note
Originally Published In Bosma, J., Bouwer, J., & Ginneken, R. (2018). Managing Public Dismay and Saving the Image of the Four Seasons Bali: The Case of the Karma Cleansing Ceremony. Journal of Business Ethics Education, 15(1), 323-326. JBEE15-0CS3.
Bibliography Note
Includes bibliographical references and index.
View MARC record | catkey: 40812705