From virtual management to highly demanding clients: why a fresh leadership approach is mandatory -- The integrated leader: beyond the producer-manager model -- Professional service firms: a breed apart -- Product-intensive professional services: moving from practice to product -- Practice segmentation: redefining your market -- The strategic imperative: aligning business, talent and organization -- The high-need-for-achievement personality: motivating, retaining, and developing your talent -- The essential B player: the heart and soul of an organization -- The challenge of connection: connecting the firm to the future.