Continual service improvement

Published:: London : TSO, [2007]
Copyright Date:: ©2007
Physical Description:: xi, 221 pages : illustrations ; 28 cm
Additional Creators:: Great Britain. Office of Government Commerce

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Subject(s):

Computer industry—Customer services—Management
Electronic office machine industry—Customer services—Management

ISBN:

9780113310494 and 0113310498

Related Titles:

IT infrastructure library

Note:

Includes index and bibliographical references (p. 185-186)., At head of title: ITIL., and Published for the Office of Government Commerce under licence from the Controller of Her Majesty's Stationery Office.

View MARC record | catkey: 4165723