Continual service improvement

Published: London : TSO, [2007]
Copyright Date: ©2007
Physical Description: xi, 221 pages : illustrations ; 28 cm
Additional Creators: Great Britain. Office of Government Commerce

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Subject(s)

Computer industry—Customer services—Management
Electronic office machine industry—Customer services—Management

ISBN

9780113310494
0113310498

Related Titles

IT infrastructure library

Note

Includes index and bibliographical references (p. 185-186).
At head of title: ITIL.
Published for the Office of Government Commerce under licence from the Controller of Her Majesty's Stationery Office.

View MARC record | catkey: 4165723

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