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Excuses, excuses, excuses -- : for not delivering excellent customer service - and what should happen! / Darryl S. Doane and Rose D. Sloat
Author
Doane, Darryl S.
Published
Amherst, MA : HRD Press, [2001]
Copyright Date
©2001
Physical Description
1 online resource (119 pages)
Additional Creators
Sloat, Rose D.
Access Online
ezaccess.libraries.psu.edu
Full Text available online
Availability
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Subject(s)
Customer services
Service à la clientèle
BUSINESS & ECONOMICS
—
Customer Relations
ISBN
1423716361 (electronic bk.)
9781423716365 (electronic bk.)
View MARC record
| catkey: 43108072