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ISO 9000 : 2000 auditing using the process approach / David Hoyle, John Thompson

Author
Hoyle, David
Published
Amsterdam ; New York : Butterworth-Heinemann, [2002]
Copyright Date
©2002
Physical Description
1 online resource (x, 153 pages) : illustrations
Additional Creators
Thompson, John, 1946-
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Contents
Front Cover; ISO 9000:2000 Auditing Using the Process Approach; Copyright Page; Contents; Foreword; Chapter 1. Introduction; Chapter 2. Audit methodologies; Chapter 3. Quality management principles; Chapter 4. The process approach; Chapter 5. Questions at the enterprise level; Chapter 6. Questions at the managerial level; Chapter 7. Questions at the operational level; Chapter 8. Assessing business processes; Chapter 9. Conclusions; Appendix A. Aligning processes with requirements; Appendix B. Aligning clauses with key questions; About Transition Support.
Summary
It is imperative that an auditor effectively guides an organization through a process of meeting ISO 9000 compliance requirements. However, real value can be added to the process if the auditor establishes a program that also focuses on overall performance relative to the objectives being met for registration. This book introduces a radical new approach that teaches the auditor how to add value, deliver business benefits and become a partner with the organization's management team. This book offers a proven effective questioning technique, structured around key business processes and linked to.
Subject(s)
ISBN
9780080509433 (electronic bk.)
0080509436 (electronic bk.)
0750675977 (pbk. ; alk. paper)
View MARC record | catkey: 43185621