Actions for India : cross-cultural business behavior : for business people, expatriates and scholars

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India : cross-cultural business behavior : for business people, expatriates and scholars / Richard R. Gesteland & Mary C. Gesteland

Author
Gesteland, Richard R.
Published
[Frederiksberg] : Copenhagen Business School Press, 2010.
Portland, OR : Distribution, North America, International Specialized Book Services
Edition
1st ed.
Physical Description
1 online resource (.) : illustrations
Additional Creators
Gesteland, Mary C.
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Contents
Front Cover; Title Page; Colophon; Table of Contents; Foreword; Richard; Mary; Acknowledgements; Part One: Communicating, Negotiating and Managing in India; Chapter One: The Business Culture of India; Business Culture: A Definition; National Business Cultures; Nordic Examples; Tendencies versus Stereotypes; Definition of the "West"; Cultural Differences and Similarities; Chapter Two: Polychronic and Monochronic Time; Climate and Time Behavior; Wilting in Jaipur; Comparing Polychronic and Monochronic Time Behavior; Lack of Punctuality; Meeting Behavior; Case 2-1: Waiting in Bangalore., Late Deliveries, Missed DeadlinesCase 2-2: The Reluctant Messenger; Case 2-3: The Outsourcing Contract; Surviving Polychronic Time Behavior; Time Behavior Is Changing Slowly; Chapter Three: Relationship Focus and Deal Focus; Case 3-1: Collecting Past Due Accounts; Case 3-2: Cutting Red Tape in India; Case 3-3: Negotiating with Indian Government Officials; The Importance of Relationships; Case 3-4: Using Your Contacts; Maintaining Your Relationships; Chapter Four: Hierarchical and Egalitarian Business Behavior; The North-South Cultural Divide in Europe., Characteristics of Hierarchical Business CulturesCharacteristics of Egalitarian Business Cultures; Formality: Forms of Address; UK Foreign Minister Insults Indian Counterparts; Formality: Dress Code; Case 4-1: Negotiating in South Asia; Meeting the Prime Minister; Egalitarian Managers in Hierarchical Cultures; Case 4-2: Danish Manager in India I; Expatriate Preparation Training; Learn the Local Language?; Invasion of the Rats; The Trailing Spouse; The Cages of Bombay (Mumbai); Caste Issues; Case 4-3: Danish Manager in India II; Gender Issues in a Hierarchical Society; Case 4-4: Gender Issues., Chapter Five: Communication Direct Westerners Encounter Indirect Indians"When Does 'Yes' Mean Yes?"; Case 5-1: Communicating in India: "Yes or No?"; So When Does a "Yes" in India Really Mean Yes?; Written Communication; Nonverbal Communication; "Danish Humor Is a Problem"; Chapter Six: Intercultural Leadership Challenges in India; Improving Staff Retention; Recruiting Staff in the Old Days; Communication Issues; Criticizing or Correcting Indian Counterparts; Tool Kit for Issues Resolution; Case 6-1: The Performance Evaluation; Improving Teamwork; Building a Shared Culture., and North-South Divide in IndiaLeveraging the Similarities; Summary for Westerners: Indian Expectations and Assumptions about Communicating, Negotiating and Managing; Polychronic Time Behavior; Relationship Orientation; Hierarchies, Status and Caste; Verbal Communication; Protocol and Etiquette; Indian Business Protocol and Social Etiquette for Westerners: Three Quizzes; Etiquette in India I: Health versus Etiquette; Etiquette in India II: Dealing with Beggars; Etiquette in India III: Inviting Indians to Dinner; Part Two: Your Life In India; Introduction; Chapter One: How To Prepare Yourself.
Subject(s)
ISBN
9788763099462 (electronic bk.)
8763099462 (electronic bk.)
9781621986621 (electronic bk.)
1621986624 (electronic bk.)
9788763002226
8763002221
Digital File Characteristics
data file
View MARC record | catkey: 43188309