Actions for Transforming relationships for high performance : the power of relational coordination

Email RIS file
Bookmark
Report an Issue

Transforming relationships for high performance : the power of relational coordination / Jody Hoffer Gittell

Author
Gittell, Jody Hoffer
Published
Stanford, California : Stanford Business Books, an imprint of Stanford University Press, 2016.
Physical Description
1 online resource
Access Online

Availability

I Want It
I Want It

Finding items...

Language Note
English.
Contents
Meeting performance pressures with a relational response -- How relational coordination drives high performance -- Engaging clients in relational coproduction -- Driving performance through relational leadership -- How structures support or undermine these relational dynamics -- A relational model of organizational change -- Relational coordination at Group Health -- Relational coproduction in Varde Municipality -- Relational leadership at Dartmouth Hitchcock -- Bringing it all together at Billings Clinic -- Relational interventions to create new ways of relating -- Work process interventions to create new ways of working -- Structural interventions to support and sustain these new dynamics -- Bringing it all together in your own organization.
Summary
Whether from customers, supply-chain partners, policymakers, or regulators, organizations in virtually every industry are facing calls to do more with less. They are feeling compelled to provide higher-quality outcomes, more rapidly, at a lower cost. This book offers a road-tested approach for delivering these outcomes through positive organizational change. Its message comes just in time, for too many companies have gone the way of low-road strategies, such as cutting pay and perks, and working harder not smarter. Drawing on her path-breaking research, Jody Hoffer Gittell reveals that high performance is fundamentally relational-rooted in both human and social capital. Based on this insight, she provides a unique model that will help companies to build meaningful relationships among colleagues, develop smarter work processes, and design organizational structures fit for today's pressure test. By following four organizations on their change journeys, she illustrates how "relational coordination" unfolds in real-world settings. Tools for change guide readers as they learn how to implement this new model in their own workplaces
Subject(s)
ISBN
9780804797047 (electronic bk.)
0804797048 (electronic bk.)
9780804787017
0804787018
Digital File Characteristics
data file
Bibliography Note
Includes bibliographical references and index.
View MARC record | catkey: 43197470