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Solve employee problems before they start : resolving conflict in the real world / by Scott Warrick, JD, MLHR, CEQC, SHRM-SCP

Author
Warrick, Scott
Published
Alexandria, VA : Society for Human Resource Management, [2019]
Edition
First edition.
Physical Description
1 online resource
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Contents
Introduction -- Why emotional intelligence? -- Neurology of emotional intelligence -- The godfather effect -- What are verbal jeet "kill strikes"? -- The three styles of communication: retreaters, attackers & honest communicators -- Kill strike #1 = EPR: empathic listening -- Kill strike #2 = EPR: parroting -- Kill strike #3 = EPR: "rewards" -- The verbal jeet coaching process.
Summary
With compassion, clarity, and conviction (and a dash of comedy for good measure) popular speaker and employment law attorney Scott Warrick distills conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). --
Subject(s)
ISBN
9781586446307 (pdf)
1586446304
9781586463120 (ePub)
1586463128
9781586446321 (Mobi)
1586446320
9781586446291 (pbk. ; alk. paper)
Bibliography Note
Includes bibliographical references and index.
View MARC record | catkey: 43202008