Cover -- Acknowledgments -- Preface -- Introduction -- Section I. Two Factor Theory for Managers -- 1. From Taylor to Herzberg -- 2. The Two Factor Theory -- Section II. The Foundation: Hygiene Factors -- 3. Salary and Benefits -- 4. Supervision -- 5. Policy -- 6. Working Conditions -- 7. Job Security -- Section III. The House: Motivators -- 8. Interpersonal Relationships and Recognition -- 9. Achievement -- 10. Work Itself + Responsibility -- 11. Growth -- Section IV. Measuring Employee Job Satisfaction -- 12. The Universal Dual-Factor Survey (UDS) and 13. Analyzing and Displaying Survey Results -- 14. The Motivation-Hygiene Grid -- 15. Cautions, Caveats and Contemplations -- Conclusion -- Appendix: UDS Reliability -- Chapter Notes -- Bibliography -- Index