Actions for Service Habits : 21 Habits to Transform Your Service Culture

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Service Habits : 21 Habits to Transform Your Service Culture

Author
Scammell, Jaquie
Published
Chicago : Major Street Publishing, 2022.
Physical Description
1 online resource (169 pages)
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Contents
Cover -- Title -- Copyrights -- Contents -- About the author -- Introduction -- PILLAR 1: KNOW YOURSELF -- Service Habit 1: Choose to serve -- Service Habit 2: Create helpful beliefs -- Service Habit 3: Take four seconds -- Service Habit 4: Watch your thoughts -- Service Habit 5: Meditate daily -- Service Habit 6: Be the change -- Service Habit 7: Look the part -- PILLAR 2: UNDERSTAND OTHERS -- Service Habit 8: Put the team first -- Service Habit 9: Use their name -- Service Habit 10: See their world -- Service Habit 11: Listen to understand -- Service Habit 12: Squint with your ears and Service Habit 13: Test your assumptions -- Service Habit 14: Ask better questions -- PILLAR 3: ACT CONSCIOUSLY -- Service Habit 15: Plan your conversations -- Service Habit 16: Praise effectively -- Service Habit 17: Tell the truth -- Service Habit 18: Look after your Shakti -- Service Habit 19: Minimise multitasking -- Service Habit 20: Bend blue rules -- Service Habit 21: Do your best -- A word about bad habits -- You've got this -- Resources -- Acknowledgements
Subject(s)
ISBN
9781922611277 electronic book
1922611271 electronic book
View MARC record | catkey: 43205267