How organisations measure success : the use of performance indicators in government / Neil Carter, Rudolf Klein, and Patricia Day
- Author
- Carter, Neil, 1958-
- Additional Titles
- How organizations measure success
- Published
- London ; New York : Routledge, 1992.
- Physical Description
- 1 online resource (202 pages)
- Additional Creators
- Klein, Rudolf, 1930- and Day, Patricia, 1940-
Access Online
- Language Note
- English.
- Contents
- Book Cover; Title; Contents; List of tables; List of abbreviations; Introduction; Revolution or resurrection? The history of a concept; Models, measures, and muddles: organisational and conceptual dimensions of performance indicators; The criminal justice system: police, courts, and prisons; The welfare system: Social Security and the National Health Service; The private sector: banks, building societies, and retail stores; Managing monopolies: railways, water, and airports; Performance indicators in the 1990s: tools for managing political and administrative change; References; Name index.
- Summary
- Reports on two years of field research funded by the Economic and Social Research Council. Examines performance indicators across a variety of government departments and public agencies as well as private businesses.
- Subject(s)
- Administrative agencies—Great Britain—Evaluation—Case studies
- Executive departments—Great Britain—Evaluation—Case studies
- Government productivity—Great Britain—Case studies
- Industrial productivity—Great Britain—Case studies
- Ministères—Grande-Bretagne—Évaluation—Cas, Études de.
- Productivité—Grande-Bretagne—Cas, Études de.
- Administration publique—Grande-Bretagne—Évaluation—Études de cas
- Ministères—Grande-Bretagne—Évaluation—Études de cas
- Administration publique—Grande-Bretagne—Productivité—Études de cas
- Productivité—Grande-Bretagne—Études de cas
- POLITICAL SCIENCE—Public Affairs & Administration
- Administrative agencies—Evaluation
- Executive departments—Evaluation
- Government productivity
- Industrial productivity
- Beleidsevaluatie
- Grande-Bretagne—Administration—Productivité—Cas, Études de.
- Grande-Bretagne—Administration—Évaluation—Cas, Études de.
- Great Britain
- Genre(s)
- ISBN
- 9780203208663
0203208668
9780415041959
0415041953
9780415119122 (pbk.)
041511912X (pbk.)
9781134813650 (electronic bk.)
1134813651 (electronic bk.)
1134813643
9781134813643
1282778110
9781282778115
9786612778117
6612778113
0415041953 (HB) - Bibliography Note
- Includes bibliographical references (pages 184-191)-and indexes.
View MARC record | catkey: 43343986