Connecting with your client [electronic resource] / Noelle C Nelson
- Author
- Nelson, Noelle C.
- Published
- Cleveland : American Bar Association, 2016.
- Edition
- 1;2016-2.
- Physical Description
- 1 online resource
Access Online
- link.overdrive.com , Click to access digital title.
- Summary
- With the greater communication afforded by the Internet, excellent service no longer just means winning your client's case. It now includes how legal expertise is actually delivered to the client. If a lawyer does not present the right attitude and keep the client properly informed, it could reflect negatively on you and your practice. Clearly, client satisfaction should be the goal of every firm that wants new and repeat business. Connecting with Your Client: Success through Improved Client Communication Techniques, Second Edition gives you the persuasive tools for achieving greater client satisfaction through improved communication. The author, leading psychologist and legal consultant Noelle C. Nelson, Ph.D., presents practical guidance and specific methods based on sound psychological principles.
- Subject(s)
- ISBN
- 9781634251365 (electronic bk)
- Note
- Title from eBook information screen..
- Technical Details
- Requires the LexisNexis digital library app or a modern web browser.
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