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Crisis management in a complex world / Dawn R. Gilpin and Priscilla J. Murphy

Author
Gilpin, Dawn R.
Published
New York : Oxford University Press, 2008.
Physical Description
viii, 210 pages : illustrations ; 25 cm
Additional Creators
Murphy, Priscilla J.

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Contents
Introduction : a paradigm shift in crisis management -- Case history : the spinach contamination crisis -- Crisis communication : the evolution of a field -- Theories of complexity -- Predictability and control in complex systems -- Case history : knowledge, uncertainty, and expertise--NASA -- The complexity of information and assimilation : knowledge and ignorance -- The complexity of understanding : constructive and deviant learning -- Sorting out the complex world : sensemaking and decision making -- Case history : nonlinear diffusion--China and food contamination -- Complexity, crisis and the expert organization : reconfiguring the dominant paradigm -- Expecting the unexpected : challenging precrisis assumptions -- Adapting to a complex world : challenging assumptions during a crisis -- Complex recovery : challenging assumptions after a crisis -- Conclusion : reframing crisis management in a complex world.
Subject(s)
ISBN
9780195328721 (cloth : alk. paper)
0195328728 (cloth : alk. paper)
Bibliography Note
Includes bibliographical references (pages 179-196) and index.
View MARC record | catkey: 4665480