This case study outlines how a successful established restaurant concept can face unexpected problems which can jeopardize its existence. It challenges participants to come up with a marketing strategy that can revive a popular brand. Popeye's restaurant which started in 1972 serving southern-style fried chicken with Louisiana heritage is used as an example. It was popular until 1999 when suddenly several factors impacted its performance. The multi-faceted dilemma faced by the company impacted its menu concept, executive level performance, brand image, franchisor-franchisee relationship, and overall marketing strategy.
Originally Published InKhan, M. M., & Khan, M. (2015). Popeye's recipe for a turnaround! A case study. Journal of Hospitality & Tourism Cases, 4(3), 21-30.