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Finding the process edge : ITIL at Celanese / Ulrike Schultze

Author
Schultze, Ulrike
Published
London : Palgrave MacMillan UK, 2011.
Physical Description
1 online resource : illustrations
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Summary
Celanese, a global leader in the chemical industry, had spent a number of years implementing a single instance ERP solution and integrating the divisional IT functions into a shared services model. Around 2007, after years of application and IT service growth, many in Celanese IT believed that their internal operations were in desperate need of tighter coordination and process discipline. They looked to Information Technology Infrastructure Library (ITIL) to guide their process integration effort. This case describes the first three years of the IT organization's journey with the ITIL process framework.
Subject(s)
ISBN
9781529722116 (ebook)
Note
Originally Published InSchultze, U. (2011). Finding the process edge: ITIL at Celanese. Journal of Information Technology Teaching Cases, 1, 22-39.
Bibliography Note
Includes bibliographical references and index.
View MARC record | catkey: 47381477