This case explores factors that impact customer choices at the Eis-Greissler ice cream factory and the creation of a new gelato. The privately owned dairy farm in Austria produces luxury gelato, operates specialty shops/cafés throughout Austria, and runs a family adventure park in Krumbach. Eis-Greissler Manufaktur works in a niche market with active competition and must make strategic decisions about how to grow and maintain a thriving business. These decisions are supported by market and product analysis, consumer attitude evaluation, and tourism marketing assessment.