Gerald Mahoney, the new Sales Manager at the Oreck vacuum cleaner story in Red Hook, New York, is growing increasingly dissatisfied with his job, particularly due to the lack of support he feels he receives from the owner of the store, John Timmson. This case study documents both Gerald and John's opinion of the situation and asks readers to consider how the situation could be remedied and how the situation might have been handled differently by both parties.
Originally Published in: Lussier, R. N., & Hendon, J. R. (2012). Who is Managing the Manager? In Human resource management: Functions, applications, skill development (pp. 277-279). Los Angeles: SAGE Publications, Inc. ISBN: 9781412992428.