'Driving Strategic Change at the Junior League' describes a troubled organizational environment. Challenges included a dissatisfied membership, declining membership numbers, a large diversity among local leagues and limited resources to meet the organization's overall objectives. The case describes a 'participatory roadmap' approach, drawing on the insights of comprehensive research, and highlights a strategic-change approach that focuses on participation and local-level flexibility.
Originally Published in: Shumate, M., Livingston-Howard, L., & Waikar, S. (2014). Driving Strategic Change at The Junior League (B). 5-413-760(B). Evanston, IL: Kellogg School of Management, Northwestern University.