Effective apology : mending fences, building bridges, and restoring trust / John Kador
- Author
- Kador, John
- Published
- San Francisco : Berrett-Koehler Publishers, 2009.
- Edition
- 1st ed.
- Physical Description
- 273 pages ; 22 cm.
- Series
- Contents
- The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
- Subject(s)
- ISBN
- 9781576759011 (pbk. : alk. paper)
1576759016 (pbk. : alk. paper) - Bibliography Note
- Includes bibliographical references (pages 243-251) and index.
- Source of Acquisition
- UP-PAT copy: Purchased with funds from the Anthony Richard Janiak Endowment for Business Ethics; 20089.
- Endowment Note
- Anthony Richard Janiak Endowment for Business Ethics
View MARC record | catkey: 5339516