Dealing with difficult people / Roy Lilley
- Author
- Lilley, Roy C.
- Published
- London ; Philadelphia : Kogan Page, 2010.
- Edition
- Rev. 1st ed.
- Physical Description
- x, 148 pages ; 21 cm.
- Series
- Contents
- A short course in human relations -- A quick guide to the seven classically difficult types -- A fast-track guide to conflict and how to handle it -- Dealing with bosses who drive you barmy -- Colleagues to throttle -- Staff to strangle -- Massaging the egoist -- Handling aggressive people without getting thumped on the nose -- Putting a bomb under the lazy ones -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Shifting the stubborn -- Morale, attitude and how was it for you? -- Fault-finders and nit-pickers -- Gossip : a bush fire you can do without -- The customer is always right-- really? -- Complaints : we love them -- e-difficult@yourplace -- Meetings, bloody meetings! -- If things don't change they'll stay the same -- Dealing with conflict : 10 steps to cooling it -- And finally, finally--.
- Subject(s)
- ISBN
- 9780749456603
0749456604
9780749460280
0749460288
9780749458911 (E-ISBN)
0749458917 (E-ISBN) - Bibliography Note
- Includes bibliographical references (pages [149-150] ).
- Source of Acquisition
- Mont Alto copy: Purchased with funds from the Paterno Libraries Endowment; 2010.
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