The intercultural dynamics of multicultural working / edited by Manuela Guilherme, Evelyne Glaser and María del Carmen Méndez García

Published: Bristol ; Buffalo : Multilingual Matters, [2010]
Copyright Date: ©2010
Physical Description: xvii, 245 pages : illustrations ; 21 cm.
Additional Creators: Guilherme, Manuela, 1951-, Glaser, Evelyne, 1951-, and Méndez García, María del Carmen

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Series

Languages for intercultural communication and education ; 19.

Contents

Foreword / Michael Byram -- Introduction / Manuela Guilherme -- Part 1. Ideas and Models in Perspective -- 1. Intercultural Conflict Interaction Competence: From Theory to Practice / Stella Ting-Toomey -- 2. National Occupational Standards in Intercultural Working: Models of Theory and Assessment / John P. O'Regan -- 3. Training and Intercultural Education: The Danger in G̀ood Citizenship' / Alison Phipps -- Part 2. Intercultural Communication, Interaction, Management and Responsibility in Theory and Practice -- 4. Intercultural Responsibility: Power and Ethics in Intercultural Dialogue and Interaction / Daniel Hoppe -- 5. Emotional Management: Expressing, Interpreting and Making Meaning of Feelings in Multicultural Teams / Alexandra Kaar -- 6. Intercultural Interaction: A Sense-making Approach / Greg O'Shea -- 7. Communicative Interaction: Intercultural Verbal and Nonverbal Interaction / Maria del Carmen Mendez Garcia -- 8. Ethnography: The Use of Observation and Action Research for Intercultural Learning / Katalin Illes -- 9. Biography: The Role of Experience in Intercultural Learning / Maria Luisa Perez Canado -- 10. Diversity Management: Negotiating Representations in Multicultural Contexts / Daniel Hoppe -- 11. Working in Multicultural Teams / Evelyne Glaser -- Part 3. Voices from the R̀eal' World -- 12. Intercultural Relations at the Workplace / Thomas Silbermayr -- 13. Sharing Reflections on Intercultural Learning / Isabel Ferreira Martins -- 14. Intercultural Education in International Management / Leena Vohlonen -- Conclusion: Intercultural Competence for Professional Mobility / Maria del Carmen Mendez Garcia.

Subject(s)

ISBN

9781847692863 (hbk : alk. paper)
1847692869 (hbk : alk. paper)
9781847692856 (pbk : alk. paper)
1847692850 (pbk : alk. paper)
9781847692870 (ebook : alk. paper)
1847692877 (ebook : alk. paper)

Bibliography Note

Includes bibliographical references and index.

View MARC record | catkey: 6514882