Trailblazers : how top business leaders are accelerating results through inclusion and diversity / by Redia Anderson & Lenora Billings-Harris
- 1. Meet the Trailblazers -- American Airlines / Michael Collins -- Andrews Kurth, LLP / Elizabeth A. Campbell -- Citi / Ana Durate McCarthy -- The Coca-Cola Company / Steve Bucherati -- Dell / Gilbert "Gil" F. Casellas -- Ford Motor Company / Kiersten Robinson -- IBM / Ron Glover -- Merck & Company / Deborah "Deb" Dagit -- Pitney Bowes / Susan Johnson -- Shell / Francene Young -- Sodexo / Rohini Anand -- Verizon Communications, Inc. / Magda Yrizarry -- 2. The CEO's Role in Success: Commitment -- CEO Commitment is Four-Fold -- Commitment Signals Importance -- Walking the Walk -- 3. Trailblazers: Chief Diversity Officer's Role in Success -- Building, Collaborating, Leading, and Leaving a Legacy -- 7.5 Critical Competencies of Effective CDOs -- In Their Own Words---On Being an Effective Leader of Inclusion and Diversity -- 4. Communicating the Vision -- A Variety of Communications Vehicles are Required -- 5. Accountability for Results -- Hard Impact from the "Soft" Stuff -- It Takes a Village -- Embracing Resistance -- Why Resistance Occurs -- 6. Middle Managers: Much-Maligned Malcontents or Implementation Powerhouses? -- Focus -- Road Maps and Milestones -- The "Numbas": Numbers and Metrics -- Performance Management and Recognition -- 7. Changing the Culture Through Education: Why Diversity Training Doesn't Work---and How to Fix It -- The Myth about Inclusion and Diversity Training -- Training as a Tool to Reduce the Threat of Lawsuits -- Many Leaders Want to Follow the Path of Least Resistance -- How to Make Inclusion and Diversity Education Worth the Investment -- Including Education and Training Measures in the Audit -- One Size Does Not Fit All -- Develop Processes Your Leaders Will Use to Reinforce the Learning Immediately and Long Term -- Develop an Effective Evaluation Process -- Identify the Faciliators for Delivery of Inclusion and Diversity Efforts -- Evaluate All Company Training and Education from a Diversity Perspective -- Develop Scorecards for Diversity and Inclusion Training -- What Trailblazers are Saying and Doing -- 8. Sticky Strategies™ to Keep Your Pipeline Filled -- Finding the Right First Step -- Sticky Strategies™ That Work -- Mentoring, Sponsoring, and Coaching -- Succession Planning -- Representation Tracking -- 9. Community Involvement and Social Responsibility: Is It Just Good Public Relations or is There More? -- Community Involvement: A Responsibility and Good Business -- Linking Diversity Efforts and Community Involvement -- Leading the Way through Supporting Professional Associations -- Building Bridges through Learning and Trust -- Engaging Employees for Increased Commitment -- Connecting to Global Communities -- 10. Global Diversity and Inclusion -- Adopting a Global Mindset -- Technology and Global Diversity -- Differences Matter -- Inequality is Global -- Generalize; Don't Stereotype -- Journey from Equal Employment Opportunity to Inclusion and Diversity -- Customers Exercise Their Choices -- Global Diversity and Talent Management -- Accelerating Results -- 11. Marketplace/Brand Eminence -- Relationship of Inclusion and Diversity to the Marketplace -- Evaluations and Recognitions: Double-Edged Swords? -- Making the Words and the Music Match -- 12. And the Reseach Says...: Facts vs. Myths -- Introduction -- Are Leaders of Color the Best Leaders of Diversity Initiatives? -- Deep-Level Diversity versus Surface-Level Diversity Perspectives -- Universities Employing Professionals of Color: What are Their Results? -- Strategic Priorities of Diversity and Inclusion -- Type and Extent of Diversity Activities -- Is It All about the Money for Employees of Color? -- Are All Employees Sensitive to Diversity Climate Issues? -- The Impact of Diversity on Climate for Employees of Color and the Outcomes -- Research Setting: U.S. Business Schools -- Research Summary -- 13. Diversity and Inclusion Councils: Internal and External -- Strenthening Connectivity inside the Organization -- External Diversity Councils: Inviting the Outside In -- Fast-Forward -- 14. Employee Resource Groups or Networks -- Networks for Business Advancement -- ERGs -- Types of Employee Resource Groups -- Chaired by Senior Management -- A Deeper Look at ERGs/Networks and D & I -- Rewards and Recognition -- A Question of Faith -- Tracking Employee Resource Groups -- More Than One Way to Achieve Results -- Budgets for ERGs -- A Word about Social Networking -- 15. Supplier Diversity: A Strategic Procurement Choice -- First Tier, Second Tier---Where to Focus? -- Supplier Diversity at Its Core -- Does Supplier Diversity Translate into Results for the Business? -- Opportunity is the Key Word -- Reaching Out to Diverse Suppliers -- Defining Goals within a Company -- Measures of Success.
- 9780470593479 (hbk.) and 0470593474 (hbk.)
- Bibliography Note:
- Includes bibliographical references and index.
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