Actions for Cisco Unified Presence fundamentals
Cisco Unified Presence fundamentals / Brian Morgan, Shane Lisenbea, Michael C. Popovich III
- Author
- Morgan, Brian (Brian Edward)
- Published
- Indianapolis, IN : Cisco Press, [2010]
- Copyright Date
- ©2010
- Physical Description
- xvi, 268 pages : illustrations ; 23 cm
- Additional Creators
- Lisenbea, Shane, 1970-, Popovich, Michael, 1973-, and Cisco Systems, Inc
- Contents
- Chapter 1. What is Unified Communications? -- Telephony History -- PBX Architecture and Call Control Basics -- IP-Based Call Control -- The Network is the Platform -- Cisco Unified Communications Manager -- Endpoint Network Access -- Integrated Services Routers -- Applications -- Application Extension Platform -- CUAE -- Conferencing -- UC Mobility -- Voice Messaging -- Unified Presence -- User Experience -- Clients -- CIPC -- CUCIMOC -- CUMC -- CUPC -- Cisco Unified Video Advantage -- User Workspace -- Summary -- Chapter 2. Cisco Unified Presence Overview -- Cisco Unified Presence Components -- CUCM Presence Capabilities -- CUCM Presence: BLF/Speed Dials -- CUCM Presence: Phone Directories -- Cisco Unified Presence User -- SIP Publish with CUP Server -- Deployment Models -- Cisco Unified Presence Cluster -- Cisco Unified Presence Redundancy -- Cisco Unified Presence Platform Scalability -- CUCM Deployments -- CUP Server Single Cluster Deployment -- CUP Server Multicluster Deployment -- Federated Deployment -- CUP Server Scalability and High Availability -- CUP Server Multinode Scalability -- Multinode Deployment Models -- Balanced Redundant High-Availability Deployment -- Balanced Nonredundant High-Availability Deployment -- Active/Standby Redundant High-Availability Deployment -- Nonhigh-Availability Deployment -- Summary -- Chapter 3. Installing Cisco Unified Presence Server 7 -- Preinstallation Tasks -- Supported Server Platforms -- RAID and BIOS Settings -- Supported Browsers -- Preparing for the Installation -- CUCM Installation Tasks -- Adding an Application Server -- Adding an AXL Group and User -- Installing the CUPS Software -- Post-Install Configuration -- Licensing -- Service Activation -- CUCM/CUPS Synchronization -- Adding a Presence Gateway -- Creating a SIP Trunk on the CUCM -- Completing the SIP Publish Trunk Configuration -- Other Important Settings for Presence Server Configuration -- Proxy Domain -- IP Phone Messenger -- CTI Gateway -- Adding Additional Nodes to the CUPS Cluster -- CUPS Redundancy Configuration -- Unattended Installation -- Troubleshooting the Installation -- Recap of Dependencies -- Tools -- Summary -- Chapter 4. Cisco Unified Presence Integration with Cisco Unified Communications Manager -- LDAP Integration -- Provisioning -- Authentication -- Directory Access -- Configuring LDAP -- Configuring LDAP Synchronization -- Configuring LDAP Authentication -- Configuring a Secure Connection Between Cisco Unified Presence and the LDAP Directory -- Cisco Unified Communications Manager Configuration with Cisco Unified Presence Server -- Preconfiguration Checks -- Configuring CTI Gateway Settings -- Configuring CTI Gateway Server Names and Addresses -- Creating CTI Gateway Profiles -- Configuring Firewalls to Pass CUPC Traffic -- Configuring Presence Service Parameter -- Configure the SIP Trunk on CUCM -- LDAP Profile Creation -- Creating LDAP Profiles and Adding Users to the Profile -- Adding Users and Making Device Associations -- Adding a Softphone Device for Each User -- Configure CUPC on CUP -- TFTP Server Connection -- Configuring the Proxy Listener and TFTP Addresses -- Configuring the Service Parameter for CUPC -- Summary -- Chapter 5. Cisco Unified Personal Communicator -- CUPC Configuration -- Configuring CUPC User in CUCM -- Configuring IP Phone in CUCM -- Configuring a CUPC Device in CUCM -- Configuring Advanced Features for CUPC -- Voicemail Configuration for CUPC -- Cisco Unity Connection -- Cisco Unity -- Configuring Voicemail Servers in CUPS -- Configuring Mailstore Server in CUPS -- Configuring Voicemail Profiles in CUPS -- Conferencing Configuration for CUPC -- MeetingPlace Express and Meeting Place Express VT -- Configuring MeetingPlace -- Configuring WebEx Meeting Center -- Configuring Conference Servers in CUPS -- Configuring Conferencing Profiles in CUPS -- Configuring Video for CUPC -- Configure LDAP for CUPC -- CUPC Troubleshooting -- Basic CUPC Troubleshooting -- CUPS and CUCM Integration Troubleshooting -- Voicemail Troubleshooting -- Conferencing Troubleshooting -- LDAP Troubleshooting -- Summary -- Chapter 6. Cisco Unified Presence Practical Applications -- Unified Communications Components -- Call Control -- Voice Messaging -- Unified Messaging and Integrated Messaging -- Presence -- Collaboration -- Mobility -- Stationary Users -- Call Control -- Messaging -- Presence -- Collaboration -- Mobile Users -- Executives -- Teleworkers -- Call Center Agents -- Summary -- Chapter 7. Cisco Unified Presence Federation -- Federation Within Presence -- Derived Presence -- Federated Presence Configuration on the Cisco Presence Server -- Adding a New Federation Domain -- E-mail Federation Enablement -- TLS Peer Subject Creation -- DNS Configuration -- Command-Line Interface Configuration of the Presence Domain -- Federated Presence Configuration on Microsoft OCS -- OCS Server Configuration -- Global Federation Setting Enablement -- Access Edge Server Address Configuration -- Front End Federation Setting -- Enable Users for MOC and Federation -- Access Edge Server Configuration -- DNS Configuration -- CUPS Configured as IM Provider -- Verify Access Method Settings -- Configure Access Edge Server to Use TLS -- Summary -- Chapter 8. Leveraging Cisco Unified Presence in Vertical Markets -- Basic Productivity Enhancements -- Healthcare -- Nurse Communications -- Doctor Communications -- Public Sector -- Emergency Services -- City and County -- Retail -- Summary -- Chapter 9. Troubleshooting Cisco Unified Presence -- CUPS Troubleshooting Tools -- System Status Page -- System Troubleshooter Page -- MOC Troubleshooter Page -- Trace Files -- Troubleshooting CUCM/CUPS Dependencies -- Troubleshooting CUPS User Problems -- Problem: Users Not Showing Up in CUPS -- Possible Cause: Capabilities Assignment in CUCM -- Possible Cause: LDAP Synchronization Failing -- Problem: LDAP Not Synchronizing -- Possible Cause: Bind Distinguished Name Incorrectly Entered -- Possible Cause: LDAP Sync Going to Global Catalog Server -- Problem: Newly Added Users Not Showing in CUPS -- Possible Cause: Sync Agent Out of Sync -- Problem: Subcluster Defined but All Users Remaining Assigned to CUPS Publisher Node -- Possible Cause: Cisco UP Sync Agent Service Parameter -- Troubleshooting CUPC Problems -- Problem: User's Name Contains Too Many Characters -- Possible Cause: Too Many Characters -- Problem: User Added but Will Not Fully Connect via CUPC -- Possible Cause: User Device Associations -- Possible Cause: User Group Membership -- Problem: CUPC System Health Shows TFTP Download Failed -- Possible Cause: TFTP Server Not Configured in CUPS -- Problem: Cannot Get Voicemail in CUPC -- Possible Cause: Voicemail Profile Not Selected in User Settings -- Possible Cause: IMAP Not Enabled in Unity/Unity Connection -- Summary.
- Summary
- "Cisco® Unified Presence offers companies powerful opportunities to improve productivity. Building on the migration to IP telephony and the deployment of Cisco Unified Communications environments, it helps people find each other faster, solve problems more quickly, pursue opportunities with more agility, and increase customer satisfaction." "Written by three leading Cisco experts, Cisco Unified Presence Fundamentals explains the concepts behind Unified Presence, the technologies involved, their interdependencies, and how to troubleshoot them. The authors support their discussions of concepts and techniques with many sample applications, guiding network professionals to real-world mastery even if they have never used presence technologies." "This book will be an indispensable resource for all Cisco partners and system integrators who need to understand Unified Presence and build solutions, and for all IT and networking professionals who must work with or support those solutions."--BOOK JACKET.
- Subject(s)
- ISBN
- 9781587140440 (pbk.)
1587140446 (pbk.) - Note
- Includes index.
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