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Using simulation to estimate the impact of self‐service technology implementation on customer waiting times and system operating costs [electronic resource] / by Alinda Kokkinou
Author
Kokkinou, Alinda
Published
[University Park, Pa.] : Pennsylvania State University, 2010.
Physical Description
1 electronic document (233 pages)
Additional Creators
Cranage, David A.
Access Online
etda.libraries.psu.edu
Full Text available online
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Graduate Program
Hotel, Restaurant, and Institutional Management
Operations Research
Other Subject(s)
Hospitality
self-service technology
simulation
services
Dissertation Note
Ph.D. Pennsylvania State University 2010.
Note
Mode of access: World Wide Web.
Thesis advisor: David A. Cranage.
Reproduction Note
Microfilm (positive). 1 reel ; 35 mm. (University Microfilms 35-75905)
Technical Details
The full text of the dissertation is available as a Adobe Acrobat .pdf file ; Adobe Acrobat Reader required to view the file.
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| catkey: 6944307